Sue is a dispensary technician at a community pharmacy in Hampton East. Amongst her customers are a number of people with disabilities. Sue makes an effort to communicate with customers using their preferred methods. She has picked up a few key word signs from her regular customers and puts these to use.
In 2014, Sue was featured in the “Good Things” video. The video showed Sue using simple Key Word sign to communicate with a customer. Since the video was released, Sue has had a lot of feedback from customers and acquaintances and has developed an interest in disability. She has gone on to study in the field.